An AI assistant that answers your tenants.
Tenants ask questions on the WhatsApp they already use. The assistant answers from their own lease and ledger in seconds — and escalates to you only when it can't. No more 9pm calls asking what they owe.
The questions you answer over and over
The assistant resolves the tenant from their phone number and answers from their records — instantly, any time of day.
It never makes things up
Grounded in real records
The assistant is tool-use-only — every factual answer comes from the tenant's lease, ledger or payment history. It cannot invent a balance or a date.
Locked to one tenant
Lookups are scoped to the tenant resolved from the inbound phone number. One tenant can never see another's information.
Escalates when unsure
If there's no record to answer from, it hands off to you. Urgent maintenance is escalated automatically.
You stay in control
Set the greeting, persona, daily message cap and quiet hours. Tenants can opt out and back in at any time.
Part of Safoa's WhatsApp integration
The assistant is one of four ways Safoa uses WhatsApp — alongside automated reminders, and (soon) document delivery and broadcasts.